UKUTHULA SALES SOLUTIONS

WARRANTY & PERFORMANCE DISCLAIMER POLICY

Effective Date: 20 March 2026
Last Updated: 20 March 2026
Version: 1.1

1. PURPOSE OF THIS POLICY

This Warranty and Performance Disclaimer Policy outlines the scope of responsibility, expectations, and limitations relating to the services provided by Ukuthula Sales Solutions (“Ukuthula”, “we”, “our”).

By engaging with Ukuthula’s services, the Client acknowledges and agrees to the terms set out in this policy.

2. NO GUARANTEE OF RESULTS

Ukuthula Sales Solutions does not guarantee specific results, including but not limited to:

Lead generation volumes

Sales conversions

Revenue growth

Return on investment (ROI)

Business expansion or profitability

All services are delivered on a best-effort and professional basis, using proven strategies, systems, and industry knowledge.

3. PERFORMANCE COMMITMENT

Ukuthula commits to:

Applying industry best practices

Using proven marketing strategies and systems

Continuously optimizing campaigns and processes

Acting in the best interest of the Client’s business growth

We commit to delivering our highest level of effort, skill, and expertise at all times.

4. SHARED RESPONSIBILITY FOR RESULTS

The Client acknowledges that business success and marketing performance are shared responsibilities and depend on factors beyond Ukuthula’s control.

These include, but are not limited to:

4.1 Product & Offer

Quality, pricing, and competitiveness of the product or service

Market demand and positioning

4.2 Customer Experience

Customer service quality

Speed of response to leads and inquiries

Sales processes and closing ability

4.3 Business Reputation

Google reviews and online ratings

Brand perception and trust

Previous customer experiences

4.4 Internal Operations

Staff performance and attitude

Operational efficiency

Ability to deliver and fulfill services

4.5 Client Participation

Timely communication and approvals

Willingness to implement recommendations

Accuracy of information provided

5. CLIENT ACCOUNTABILITY

The Client accepts full responsibility for:

Managing and converting leads generated

Maintaining high service standards

Delivering quality products or services

Ensuring customer satisfaction

Ukuthula is responsible for creating opportunities, not for the Client’s internal execution or outcomes.

6. ADVERTISING SPEND RESPONSIBILITY

6.1 Client Responsibility for Ad Spend

All advertising spend on platforms such as Google, Meta (Facebook and Instagram), and any other advertising platforms is the sole responsibility of the Client.

6.2 Direct Payment to Platforms

Advertising costs must be paid directly by the Client to the respective platform.
These costs are not included in Ukuthula’s service fees unless clearly agreed in writing.

6.3 No Financial Responsibility by Ukuthula

Ukuthula shall not be responsible or liable for:

Any advertising charges or spend

Failed or declined payments

Unexpected deductions by advertising platforms

Billing disputes with third-party platforms

6.4 No Guarantee of Advertising Performance

Ukuthula does not guarantee the performance of paid advertising campaigns.

Ukuthula shall not be held liable for:

Loss of advertising spend

Poor campaign performance

Low return on investment (ROI)

6.5 Client Obligation to Maintain Funding

The Client is solely responsible for ensuring that:

Sufficient funds are available in advertising accounts at all times

Payment methods are valid and active

Campaigns are not interrupted due to insufficient funds

The Client acknowledges that advertising platforms may automatically deduct funds at any time without prior notice.

6.6 No Responsibility for Campaign Interruptions

Ukuthula shall not be held responsible for:

Campaign interruptions

Loss of leads or opportunities

Reduced performance

Where such issues are caused by:

Insufficient funds

Payment failures

Platform billing actions

7. NO LIABILITY FOR BUSINESS PERFORMANCE

Ukuthula shall not be held liable for:

Poor sales performance

Lack of conversions

Business losses

Reputational damage

Missed opportunities

Where such outcomes are influenced by factors outside Ukuthula’s control.

8. EXTERNAL FACTORS

The Client acknowledges that results may be affected by:

Market conditions and economic factors

Industry competition

Platform algorithm changes (Google, Meta, etc.)

Advertising cost fluctuations

Seasonal demand variations

Ukuthula has no control over these external factors.

9. NO WARRANTY OF CONTINUOUS PERFORMANCE

Ukuthula does not guarantee that:

Campaign performance will remain consistent

Lead volume or cost per lead will remain stable

Platforms or systems will operate without interruption

10. ACCEPTANCE OF RISK

By engaging Ukuthula’s services, the Client acknowledges that:

Marketing involves inherent risk

Results cannot be guaranteed

Success depends on both Ukuthula’s efforts and the Client’s execution

11. FINAL STATEMENT

Ukuthula Sales Solutions is committed to delivering real effort, real systems, and real strategies designed to grow your business.

We treat your business as if it were our own.

However, real success is built through partnership.
Growth happens when both sides take responsibility, execute consistently, and work together.