UKUTHULA SALES SOLUTIONS

TERMS AND CONDITIONS

Effective Date: 20 March 2026
Last Updated: 20 March 2026
Version: 1.1

1. INTRODUCTION

These Terms and Conditions (“Agreement”) govern all services provided by Ukuthula Sales Solutions (“Ukuthula”, “we”, “our”, “us”) to the client (“Client”, “you”).

By accepting a quotation, making payment, or engaging with Ukuthula’s services, the Client agrees to be legally bound by these Terms and Conditions.

2. SCOPE OF SERVICES

Ukuthula provides services including, but not limited to:

Website design, development, and management

Social media management and content creation

Digital marketing and lead generation

Business automation and system setup

Consulting and strategic advisory services

All services are strictly limited to what is outlined in writing (quotation, proposal, or agreement).

Any work requested outside the agreed scope will be quoted and billed separately.

3. PAYMENT TERMS

All services are billed monthly in advance unless otherwise agreed in writing

Payment must be received prior to the commencement of any work

No services will begin or continue without confirmed payment

In the event of non-payment:

Ukuthula reserves the right to immediately pause all services

Access to systems, platforms, or assets may be restricted

Services may be suspended until all outstanding amounts are settled

All fees are non-refundable once work has commenced.

4. TRIAL PERIOD AND CONTRACT STRUCTURE

The first 30 days may be treated as a trial phase, unless otherwise agreed

Following the trial period, the Client enters a minimum 3-month commitment

After the initial 3-month period:

The agreement automatically renews into a 12-month term

No rate changes will apply during the contract period, except where external cost factors apply (e.g., exchange rate-based systems)

Continued use of services after the trial period constitutes acceptance of these terms.

5. CANCELLATION POLICY

A minimum of 30 days written notice is required for cancellation

If cancellation occurs during an active contract period:

The full remaining balance of the contract term becomes immediately due and payable

No refunds will be issued for:

Services rendered

Work completed

Time allocated or resources committed

6. NO GUARANTEE OF RESULTS

Ukuthula does not guarantee specific results, including but not limited to:

Leads

Sales

Revenue

Business growth

All outcomes are influenced by multiple external factors beyond Ukuthula’s control, including market conditions, client responsiveness, and platform performance.

7. CLIENT RESPONSIBILITIES

The Client agrees to:

Provide all required content, access, and information promptly

Respond to communication, approvals, and requests without delay

Ensure all supplied content complies with legal and regulatory standards

Delays caused by the Client may result in service delays without penalty to Ukuthula.

8. REVISIONS AND ADDITIONAL WORK

Services include a limited number of revisions as agreed per project

Additional revisions or scope changes will be quoted and billed separately

9. INTELLECTUAL PROPERTY & MARKETING USAGE RIGHTS

9.1 Ownership of Work

Upon full payment, the Client is granted rights to use final approved deliverables for business purposes.

Ukuthula retains ownership of:

Internal systems

Frameworks and processes

Strategies and methodologies

Templates and proprietary tools

These may not be copied, resold, or redistributed without written consent.

9.2 Marketing & Portfolio Rights

The Client agrees that Ukuthula Sales Solutions retains the right to use any work created, developed, or implemented for the Client for marketing, advertising, portfolio, and promotional purposes.

This includes, but is not limited to:

Showcasing websites, systems, and designs

Displaying campaigns and creative work

Sharing results, analytics, and performance data

Creating case studies and promotional materials

9.3 Confidentiality Protection

Ukuthula will not disclose sensitive, confidential, or proprietary business information without prior written consent from the Client.

10. ACCESS AND CONTROL

Ukuthula may retain administrative or operational control over systems, platforms, or accounts where required for service delivery.

Ukuthula reserves the right to:

Restrict or remove access in the event of overdue payments

Suspend services to protect business operations

11. ADVERTISING SPEND

All paid advertising costs are separate from Ukuthula’s service fees.

The Client remains fully responsible for:

Ad spend budgets

Platform charges

Payment processing fees

12. LIMITATION OF LIABILITY

Ukuthula shall not be held liable for:

Indirect or consequential losses

Loss of revenue, profits, or business opportunities

Third-party platform failures (e.g., Meta, Google, hosting providers)

All services are provided on a best-effort basis.

13. CONFIDENTIALITY

Both parties agree to keep confidential all:

Business information

Strategies and processes

Client and customer data

This obligation remains in effect after termination of services.

14. GENERAL TERMS

These Terms constitute the entire agreement between the parties

Any amendments must be made in writing and agreed by both parties

Ukuthula reserves the right to update these Terms at any time

15. ACCEPTANCE

By accepting a quotation, making payment, or engaging with Ukuthula’s services, the Client confirms that they have:

Read

Understood

Agreed to these Terms and Conditions

16. FINAL STATEMENT

Ukuthula is built on trust, results, and real relationships.

We treat your business as if it were our own.
In return, we expect commitment, respect, and a partnership focused on growth.