Your Next Customer Shouldn’t Have to Wait for an Answer

It depends on your phone provider and how your calls are routed. We check your current setup before recommending a solution.

Yes. When connected to a suitable booking calendar, the AI can ask what the customer needs, check available times, collect their details and book an appointment. We set rules for things like appointment types and which calendar to use, then test bookings before the agent goes live. If an appointment needs your approval, the AI can collect the request for your team instead

We give the AI approved information about your business and set rules for questions it cannot handle. Depending on the channel, it can collect the customer’s question and contact details, notify your team, or hand over the conversation. We also review and improve its answers over time. AI can still make mistakes, which is why clear instructions and testing matter

Yes. We set up a route to your team when a customer asks for a person or needs help the AI cannot provide. For a phone call, that may mean transferring the call to a number you choose. In chat, it may mean stopping the bot and alerting a team member. If nobody is available, the AI can collect the customer’s details for a callback.

Not necessarily. A chatbot may be added to an existing website, and other systems may be connected if they support the required integration. We first look at where enquiries arrive, where customer details are stored, and how your team works with them. That tells us what can be connected and whether anything needs to change.

The price depends on what you need the AI to do. A chatbot that answers common questions has a different setup from a receptionist that handles calls, books appointments and passes information into a CRM. Ongoing costs can also depend on call minutes, messages, phone services and the tools used. After reviewing your process, we explain the setup cost and expected ongoing charges.

An AI agent is a tool set up to carry out a specific job through a conversation. For example, an AI receptionist can answer a call, ask why the customer is calling, collect their details and send the enquiry to your team. A website agent can answer service questions or help someone request an appointment. What it can do depends on the information, rules and systems connected to it.

Yes, once we give it accurate information to work from. This could include your services, service areas, opening hours, booking rules and answers to common questions. We agree on what it is allowed to say and what should be sent to your team. When your business information changes, the AI’s information needs to be updated too

We recommend telling customers clearly. A voice agent can introduce itself as an AI assistant, and a website chatbot can be labelled the same way. Customers then know what to expect and can ask for a person when they need one.

That is not the goal of this setup. It helps with repeated tasks such as answering basic questions, collecting details and sending routine follow-ups. Your team remains available for unusual requests, sensitive conversations, quotes that need judgment and customers who want to speak to a person.